Qlik offers Business Intelligence to organisations from all over the world and so, its own team is comprised by multi-cultural, multi-lingual employees, making communication interesting, at the best times.
This large organisation turns over a high number of leads every year and therefore was looking for a way of improving its lead qualification process to maximise the return on the marketing and sales investment.
It was apparent that what the company needed was a concrete strategy around its processes that guarantee all employees followed the best practice behaviours, shared findings and issues with the polyglot team and were rewarded when they exhibited desired habits and coached when they struggled with any aspect of the procedure.
Qlik is a busy and buzzing place to work where reps are asked to reach-out to customers frequently so, it was very important for management to find a tool that allowed them to motivate their team to keep performing at a high-level. They were looking for something that tapped into their desire improve, they were looking for something that rewarded for winning behaviours and called out to reps who constantly exhibited traits of excellency. They were looking for a behavioural motivation platform just like SuMo.
Find out how injecting the team with gamified aspects like leaderboards, badges and prizes quickly established the desired habits and brought the team closer together by listening to our interview with Ian Turner, Hub Director at Qlik.