Support

Customer Support

 

Customer success is the number one value at CloudApps. We want to be part of your team, to be with you at every step, because we’re as passionate about your success as you are.

All CloudApps customers are automatically enrolled in Basic Support for free, providing you with access to self-help support resources at any time, with the added peace-of-mind that you can also email us directly with your questions.

Calls are answered during the working week, within 2 business days.

CloudApps Basic Support
Case LimitUnlimited
Response Time2 Business Days
Online Customer PortalIncluded
Email to CaseIncluded
Assigned Support RepOptional Extra
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Annual Health CheckOptional Extra
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Administration Services
(including data loading,
user administration,
reports & dashboard administration)
Optional Extra
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Application Configuration ServicesOptional Extra
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Contact us directly for further details on our unique and innovative support services including:

  • Assigned support representatives
  • Annual health checks
  • Administration services (including data loading, user administration and reports & dashboard administration)
  • Application configuration services

For further details on CloudApps Sustainability Suite Training, view our training courses

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Access the CloudApps resource centre, our library of sustainability white papers, fact sheets and case studies.

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